Finally!!! We are excited to announce that we are releasing new Self Service Portal for Service Manager 2012 R2 next week. This version of Self Service Portal is re-designed from scratch to help us in providing improved performance and easy manageability, key points which were hurting customers with previous version. Here are key highlights of this new release –

• ASP.NET MVC Razor Based HTML 5 Web App– Supported on all Web browsers and operating system.

• Caching on web server to improve response times for frequently fetched data.

• No local data storage makes easy Web Farm Deployment. All data fetched/saved from/in CMDB directly.

• Multi-Language Support – Supports all 23 language supported on Service Manager. Help your end users to access portal in language of their choice.

• No Dependency on SharePoint/Silverlight.

• No separate WCS Service specifically for Portal. Directly configure portal to use any of Secondary SM Server (SDK Service)

• Windows Authentication by default to avoid user to enter credentials every time they access portal and provide secure access without any overhead of using SSL specifically for authentication.

• Easily customizable using custom CSS and JavaScript. Supports add-on links helping customers to provide one-stop shop for IT needs to their End Users.

   

Here are list of Service Manager Features supported by new Self Service Portal (including new ones) –

• Create/View/Update Tickets (Incident/Service Requests). Reactivate resolved tickets.

• Knowledge Management - Search/View/share knowledge articles.

• Approve/Reject Review Activity.

• Make Manual Activity Complete/Fail.

• Mark Requests/Knowledge Articles as Favorites for quick access in future.

• Provide star rating to knowledge articles to help in building reliable knowledge base based on continues feedback from end users.

• Notification of number of activity pending when user login to portal.

• Announcements are back.

• Generic Request is configurable.

   

Sample Screen Shots

Home Page

My Requests

Help Article

Search

In order to use new Portal you need to:

• Have System Center 2012 R2 – Service Manager Update Rollup 7.  It is a prerequisite due new type projection introduced for portal.

• Windows Server 2012 R2 – This portal is based on latest ASP.NET Platform, which do not work properly on older version of Windows (IIS Server).