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Office 2010 application prompts and closes unexpectedly or opens documents as read-only when opening documents from SharePoint or OneDrive

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When using Microsoft Office 2010 to open an Office document, such as a Word document or Excel workbook, from SharePoint or OneDrive, you may receive unexpected credential prompts followed by the Office application closing with an error.

This is a known issue caused by the following updates for Office 2010:

 

October 2015 update for Office 2010 (KB3055034)

https://support.microsoft.com/en-us/kb/3055034

 

November 2015 update for Office 2010 (KB3054886)

https://support.microsoft.com/en-us/kb/3101521

 

You may also experience an issue with Office 2010 opening SharePoint or OneDrive documents as read-only.

This is also a known issue caused by the following update for Office 2010:

 

October 2015 update for Office 2010 (KB3101521)

https://support.microsoft.com/en-us/kb/3054886

 

These issues will be fixed in the December 2015 update for Office 2010.

Until the update is released, you can use the following workaround: Download the document from SharePoint./OneDrive to your local computer. Open the file to make changes and save it back to the local computer. Then upload the file back to SharePoint/OneDrive.


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